As governments around the world start to ease restrictions on movement and working, we are being told to prepare for a “new normal”. But no one can tell us exactly what that will be and how long it will last fo...
Contact centre efficiency is valued by agents and customers alike. We all know what it’s like to be on the other end of the phone to a less efficient contact centre and the effect it has on our experience. E...
Healthcare organisations around the world have a new challenge: the Covid-19 Coronavirus and how to maintain safe working practices during this time. Now, more than ever, the healthcare sector needs to remain o...
With all that’s going on in the world it’s normal to feel disconnected. Disconnected from friends, from family, from colleagues. Who would have thought at 23:59 NYE 2019, the majority of the UK workforce would ...
As we say goodbye to ISDN and see more and more data about millennials never having used their mobiles to make an actual phone call, we ask, would customers rather type than talk? In 2020, most businesses ha...
Many businesses are currently reviewing their plans for employee mobility and remote working. This has been something that many IT leaders have had on their radar for some time, but it often takes a lower p...
The news that traditional phone lines were about to be phased out shouldn’t have come as much of a shock to most people. Anyone who has seen an iconic red telephone box being used as a makeshift community libra...
Collaboration technologies, and customer demands, have changed considerably over the last decade. When I first started at Node4 in 2007 (as a team of one), the terms “Collaboration” and “Unified Communications”...
I’m Martin and I’m a Cyber-Security Engineer at N4Engage. What does a Cyber-Security Engineer do? Well, we design and build the security systems that protect N4Engage’s customers and their data, by ...
Today’s connected world is shaped around how we communicate, whether that’s in person, on the phone, via video conferencing, in the office, at home, in a coffee shop, first thing in the morning or last thing at...