Become more efficient and effective with our business productivity and analytics tools.
Improve communications, achieve more
With employees typically spending over half their time collaborating and communicating, you need to invest in their collaboration tools to improve user experience, productivity and profitability.
Our collaboration tools for voice, video, instant messaging, presence and conferencing enable you to bring teams together to meet business objectives, more efficiently and effectively. However teams interact, we can provide tools to help them share content, make decisions and achieve more.
Monitor and improve employee productivity
Get a better understanding of your business operations, where there are inefficiencies and where you’re making productivity gains.
With our business intelligence solution, including call reporting and analytics services, you can track workplace activities by department and channel. You can better manage resources, through identifying resource highs and lows, and you can improve customer service, through monitoring call abandon ratios, diversion to voicemail and unanswered calls.
Collaborate with anyone, anywhere, on any device
Communicate more effectively, whether you’re working with colleagues, customers or partners, from your laptop or mobile, in the office or elsewhere.
With our integrated audio, video and web conferencing solution, you can fully participate in meetings from wherever you are, without needing to spend time and money on travel. For ease of use, you can even control video screens from your mobile and escalate to full video conferencing when needed.
Between meetings, stay connected with team members using shared workspaces. You’ll be able to generate ideas and make informed decisions faster, with instant messaging, content sharing and Webex whiteboards.
Our services provide a unique range of benefits
We’ve provided collaboration solutions for over a decade, and we’ve been recognised for delivering them with expert technical knowledge.
We’re one of only a handful of organisations to hold the Cisco Cloud & Managed Service Provider designation, and an even more exclusive Cisco Powered Hosted Collaboration Service (HCS) accreditation.
This means we regularly undergo rigorous third-party audits of our operations, verifying that we have the expertise to provide reliable, secure and supported collaboration solutions.
Our services include our own SIP trunking for PSTN access, omnichannel customer contact centres, recording, and full managed services.
Are you ready for a better, more productive business?
Communicate securely with your colleagues, customers and partners, increase business productivity and adapt to the changing demands of your workforce and customers with N4Engage.