Customer Contact
Customer Contact
Engage every customer with our omnichannel customer contact solutions.
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Meet your customers’ expectations
In today’s connected world, customers expect to interact through self-service, web chat, video, email and social media messaging.
Provide a consistent customer experience
However customers contact you, whether by phone or webchat, they expect consistent experiences and offers across channels.
Improve workflow, increase productivity, reduce costs
Use one interface to manage all customer interactions, plus self-service capabilities to take care of simple queries.
Improve customer experience, boost profits
When you’re handling hundreds or thousands of interactions with customers each day, you need a solution which is right for every customer, which builds relationships with them and boosts profits.
We offer customer contact solutions that bring your communication channels together – keeping them consistent and engaging for customers, and easy for staff to use.
Our services provide a unique range of benefits
How has remote working impacted customer contact?
COVID-19 and remote working has changed the way in which customer contact centres work. Agents are no longer in one location. Customers have changed the way they get in touch, and the reasons for it. And the importance of human interaction over AI is now evident.
We teamed up with our partners, Enghouse Interactive, to talk about what the future of customer contact looks like.
Join our on-demand panel discussion to discover the impact COVID-19 has had on customer contact, the mistakes contact centres have made, and what our experts predict the future of customer contact will look like.
We may not have a crystal ball on the trajectory of the pandemic or future government decisions, but read our latest blog to discover our predictions on what customer service will look like in the next few years.
We waved goodbye to the traditional set-up of contact centres earlier in the year. But what impact has this had? What challenges does this present for the customer contact side of the business, and how they can be overcome?
Our Expertise
We’ve been providing collaboration solutions for over a decade, ranging from our own SIP trunking for PSTN access to omnichannel customer contact centres to recording and full managed services. We combine our technical knowledge with expert partnerships to deliver the best solutions to our customers.
Powered by Enghouse Interactive
Our customer contact solutions are powered by Enghouse Interactive, a leading provider of multichannel contact centres and customer experience technologies. As a certified Enghouse Interactive partner, we’ve worked closely together to deploy customer contact solutions across a variety of organisations.
Cisco Accredited
We’re one of only a handful of organisations to hold the Cisco Cloud & Managed Service Provider designation, and an even more exclusive Cisco Powered HCS accreditation. This means we regularly undergo rigorous third-party audits of our operations, verifying that we have the expertise to provide reliable, secure and supported collaboration solutions.
Are you ready for a better, more productive business?
Communicate securely with your colleagues, customers and partners, increase business productivity and adapt to the changing demands of your workforce and customers with N4Engage.