Insights

Unified Comms
Insights

Unified Comms: Lessons from 2020 and Predictions for 2021

Richard Buxton, DirectorJordan Kirby, Technical ManagerShane Dove, Sales DirectorSteve Denby, Head of Sales Enablement How we communicate, in business and in our personal lives, has changed ma...

A Simple Guide to an Effective Inbound Call Strategy
Insights

A Simple Guide to an Effective Inbound Call Strategy

Customer service is vital whatever size your business, whether you are a small company answering queries, a large company selling insurance or a medium-sized business processing complaints.&...

N4Engage Blog Image_Hybrid Events A
Insights

Planning a Successful Hybrid Event: Everything You Need to Know

This blog was co-authored by Rachael Lubinski – Content Manager, Emma Charlton – Events Manager, and Adam Chapman – Videographer.  We’re seeing a rise in hybrid events, and i...

5 Pressing Challenges for Contact Centres and How to Overcome Them
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5 Pressing Challenges for Contact Centres and How to Overcome Them

We waved goodbye to the traditional set-up of contact centres earlier in the year. No longer the open-plan floor, with agents sitting side by side.   As a result of th...

ContactCentreBlog
Insights

4 Expert Predictions on the Future of Customer Service

Paul Bryce, Chief Commercial Officer, Node4Richard Buxton, Director, N4EngagePhil Cantore, Senior Presales Consultant, N4EngageDave Smith, Channel Director, EnghouseJeremy Payne, VP International Marketing, Eng...

7 Business benefits of microsoft teams direct routing
Insights

7 Business Benefits of Microsoft Teams Direct Routing

If you’re a ‘Microsoft Teams’ business or you’re considering a move to Teams, the next big thing you need to know about is Direct Routing. It’s a service which enhances the Teams platform and brings benefits to...

what to look for in a direct routing provider
Insights

What to Look for in a Direct Routing Provider

Adding calling to Microsoft Teams, by routing Teams to the PSTN, sounds like a relatively straightforward service. There are plenty of providers out there offering it. But take a closer look at the various Dire...

remote working is no longer a perk
Insights

Remote Working Is No Longer A Perk, It’s A Necessity

Large scale remote working always seemed like something for the distant future. Every time the concept was brought up there would be a general murmur of “well it won’t really work, but give it a year or two”. E...

9 Data Protection Tips for Video Conferencing
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9 Data Protection Tips for Video Conferencing

More people than ever before are video conferencing and video calling, using apps and services they’ve not used before or have only used for personal purposes. As an organisation, your challenge is to enable...

5 Top tips to enhance customer experience during lockdown
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5 Top Tips to Enhance Customer Experience During Lockdown

Now more than ever, businesses need to work hard to stay in touch with their customers in a relatable and relevant way. While lockdown life remains the norm, it can be easy to let communication with your cus...