Insights

remote working
Insights

Remote Working: How to Prepare for the New Working World

By Dominic Black, Director of Research at Cavell  This blog summarises a webinar on ‘The Rise of Remote Working and How to Future-Proof Your Workforce’, which you ca...

security and compliance
Insights

How to Strengthen Your Security and Compliance in a World of Hybrid Working

Co-authored by Vicky Withey, Head of Compliance, Andy Collins, Head of Security, and Martin Rothe, Security Operations Centre Team Leader.  This blog post summarises our webinar on Securi...

N4Engage Blog Image Template_A
Insights

Employee Engagement: How to Get the Best from a Dispersed Workforce

By Ian Thomas, Operations Director This blog post summarises our webinar on The Importance of Engagement in a Covid World, which you can watch here. Covid-19 has fundamentally changed our working practice...

Forex trade market analysis concept with businessman working on laptop and digital screen with financial chart with diagram. Double exposure
Insights

7 Customer Service Trends Accelerated by Remote Working

By Jeremy Payne, VP International Marketing, Enghouse Interactive  This blog post summarises our webinar on How to Survive & Thrive in a Hybrid World, which you can wat...

Back view of female employee speaking on video call with diverse colleagues on online briefing with laptop at home.
Insights

Skype for Business Online End of Life: What Are My Options?

Skype for Business Online End of Life (EoL) is scheduled for July 31st 2021, so now’s the time to consider your upgrade options.   In this blog we’ll run through what ‘End of Life’ means,...

Cisco Blog
Insights

Hybrid Workplace: How to Create an Office That’s Fit for the Future

By Mark Needham, EMEAR Hybrid Workplace Lead, Cisco This blog post summarises The Journey to a Hybrid Workplace webinar, which you can watch here. As businesses transition from fully remote working to wel...

Employee Mobility
Insights

Best Practices for Working From Home

Around 2007, I started a field-based role that required me to travel our beautiful isle to see clients, occasionally visit company offices, but largely work from home. In 2021, my years of experience working fr...

Unified Comms
Insights

Unified Comms: Lessons from 2020 and Predictions for 2021

Richard Buxton, DirectorJordan Kirby, Technical ManagerShane Dove, Sales DirectorSteve Denby, Head of Sales Enablement How we communicate, in business and in our personal lives, has changed ma...

A Simple Guide to an Effective Inbound Call Strategy
Insights

A Simple Guide to an Effective Inbound Call Strategy

Customer service is vital whatever size your business, whether you are a small company answering queries, a large company selling insurance or a medium-sized business processing complaints.&...

N4Engage Blog Image_Hybrid Events A
Insights

Planning a Successful Hybrid Event: Everything You Need to Know

This blog was co-authored by Rachael Lubinski – Content Manager, Emma Charlton – Events Manager, and Adam Chapman – Videographer.  We’re seeing a rise in hybrid events, and i...