Join the team

Careers

Would you like to join our team of experts?

Below are all our current job vacancies.

If you don’t see what you’re looking for please have a look at our parent company Node4 for additional job vacancies.

Collaboration Support Engineer

As a result of our continued year-on-year growth we need to expand our team, and are therefore looking to recruit an additional Collaboration Support Engineer.

The role provides technical support to our customers, ranging from making additions and changes through to troubleshooting and detailed debugging. This role is varied and requires people with a logical approach to troubleshooting and the ability to quickly learn new systems and solutions.

In addition, Support Engineers assist Project Engineers during and after deployment of new systems for customers.

The successful candidate will be required to provide and promote a professional, high quality, customer focused service to our customers and partners, ensuring industry-leading levels of customer satisfaction.

Key Responsibilities

  • Handling of technical queries from our customers (2nd and 3rd Line Support)
  • Troubleshooting issues using several management systems and packet captures
  • Assisting with the deployment of new solutions
  • Provisioning new SIP and UC services
  • Maintaining, updating and supporting internal and customer equipment

Key Personal Skills

  • Experience of installation and configuration of one or more IP telephony systems (any of the following would be extremely desirable: Cisco UCM, Microsoft Teams, Enghouse/Zeacom, Polycom)
  • Knowledge of SIP and VoIP technology
  • Experience with deploying Microsoft server technology
  • Ability to debug VoIP solutions using packet captures
  • General IP networking skills
  • Ability to communicate well with customers, in particular translating technical information into language used by non-technical people
  • Flexibility and willingness to embrace new technology
  • Analytical and customer focused
  • High attention to detail

Interested?

If you would like more information, or to apply for one of the above roles please send a copy of your CV and covering letter to careers@n4engage.co.uk.