Better services for tenants
Tenants depend on your organisation to provide affordable housing, while also being available around the clock for support. With demand for social housing increasing and strict budgets to stick to, maintaining levels of service is key.
Our housing collaboration services offer a unique range of benefits
Modernise your phone systems
With pressure to work to tight budgets, your telephony system is one area where you can make cost savings and still provide excellent call quality.
We can help you to update your current systems. Or if you’re after a more flexible, robust and cost-effective system for the future, we can replace your traditional telephone lines with a centralised SIP trunking solution.
Self-service tools for tenants
In today’s connected world, tenants increasingly expect to use self-service tools to manage their account. Also, non-voice contact methods such as webchat, powered by artificial intelligence or bots, have become common.
Meet your customers’ expectations, speed up processes and make cost savings, with our collaboration solutions. Whether you’re after a self-service tool integrated with your Housing Management System, payment solutions and gateways, or a full omnichannel customer contact centre solution, we can provide it.
We’ve provided collaboration solutions for over a decade, and we’ve been recognised for delivering them with expert technical knowledge.
We’re one of only a handful of organisations to hold a Cisco Master Service Provider designation, and an even more exclusive Cisco Powered Hosted Collaboration Service (HCS) accreditation.
This means we regularly undergo rigorous third-party audits of our operations, verifying that we have the expertise to provide reliable, secure and supported collaboration solutions.
Our services include our own SIP trunking for PSTN access, omni-channel customer contact centres, recording, and full managed services.
Are you ready for a better, more productive business?
Communicate securely with your colleagues, customers and partners, increase business productivity and adapt to the changing demands of your workforce and customers with N4Engage.