Finance & Insurance
Secure, reliable financial services
As an insurance or financial services company improving customer experience means adapting to your customers’ communication preferences, whilst continuing to provide a secure, reliable and compliant service.
Our finance & insurance collaboration services offer a unique range of benefits
Improve productivity, boost profitability
Working with multiple collaboration systems, which are not integrated, can get in the way of productivity. If your systems are hosted on premise, maintaining them takes time and resource – which again interferes with productivity.
Move away from multiple legacy systems to a fully managed cloud collaboration platform and you’ll make time and cost-savings.
Your staff will spend less time moving between disparate systems or maintaining on premise equipment, and more time on activities which provide a return on investment.
Attract and retain customers
Today’s customers expect instant access to their policies and customer service. And they expect a consistent level of service however they interact with you, whether by self-service functions, social media messaging, email, phone or in-person.
Our omnichannel customer contact centre solutions bring all your communications channels together on to one platform, which is easy for agents to use. Meaning you can provide a consistent, reliable service that keeps existing customers happy and attracts new ones.
‘Compliance is imperative to protect against the risk of fines relating to privacy and security. We put customers at the forefront when we deliver collaborative solutions; ensuring our solutions are compliant and meet business needs. We plan and design solutions which allow businesses to reshape their workforce capability, while at the same time allowing everyone to work in a secure manner.’
Compliance is key
Adapting to regulatory change means changing your operational processes, which often requires changing your technology.
We provide a range of services which enable you to meet the latest regulatory changes and provide your customers with a compliant experience. Our range includes call recording for policy claims, as well as reporting solutions that can help you to achieve compliance with PCI DSS, MiFID II and GDPR.
We’ve been providing collaboration solutions for over a decade, drawing on our in-house expertise and strong relationships with industry-leading vendors.
Cisco Cloud & Managed Services Program (CMSP) Provider
As a close partner of Cisco and one of only a handful of organisations to hold Cisco Powered Hosted Collaboration Service (HCS) accreditation, you can be sure we know our Cisco products. We regularly undergo rigorous third-party audits of our operations, verifying that we have the expertise to provide reliable, secure and supported collaboration solutions.
Microsoft Certified Partner
A trusted Microsoft Partner, we hold certifications including Microsoft Azure Expert MSP, and Microsoft Tier Cloud Service Provider (CSP) Direct Partner. These enable us to deliver a true hybrid platform, with extensive capabilities across Azure public cloud, as well as services deployed in our own UK-based data centres. Services include Microsoft 365 or Office 365 licences, and our Direct Routing and Teams Call Recording solutions utilising Microsoft-certified technology.
Are you ready to transform your business?
Take advantage of our secure, reliable and compliant collaboration solutions for the finance & insurance industry. Simply fill in the form below and we’ll be in touch.