Simon Coventry

5 Top tips to enhance customer experience during lockdown
Insights

5 Top Tips to Enhance Customer Experience During Lockdown

Now more than ever, businesses need to work hard to stay in touch with their customers in a relatable and relevant way. While lockdown life remains the norm, it can be easy to let communication with your cus...

how to improve your contact centre effciency
Insights

How to Improve Your Contact Centre Efficiency

Contact centre efficiency is valued by agents and customers alike. We all know what it’s like to be on the other end of the phone to a less efficient contact centre and the effect it has on our experience. E...