Panel Discussion

Contact Centres of the Future

How has remote working impacted contact centres?

COVID-19 and remote working has changed the way contact centres work. Agents are no longer in one location. Customers have changed the way they get in touch, and the reasons for it. And the importance of human interaction over AI is now evident.

Join N4Engage, Node4 and Enghouse Interactive as we do a deep dive in to the future of contact centres.

During this panel discussion we’ll explore:

  • The impact of COVID-19 and remote working on contact centres
  • What the biggest challenges for contact centre managers are
  • What the agent of the future looks like
  • What mistakes contact centres have made over the past 12 months
  • How AI has played a part in the development of contact centres
  • Top tips on improving contact centre efficiencies
  • Predictions on the future of contact centres

Our panelists

Paul Bryce, Chief Commercial Officer, Node4

Richard Buxton, Director, N4Engage

Phil Cantore, Senior Presales Consultant, N4Engage

Dave Smith, Channel Director, Enghouse

Jeremy Payne, VP International Marketing, Enghouse