Nottingham, 12th January 2021 – N4Engage, a division of Node4 dedicated to Unified Communications (UC) and collaboration products, has today announced the availability of a Call Recording Solution for Microsoft Teams, designed to enable organisations to maximise their investment in the leading collaboration platform. Launched in partnership with Numonix, a developer of versatile interaction recording solutions for UC platforms, the service enables users to integrate call recording with Teams for business-critical requirements such as compliance, training and auditing.
The N4Engage Call Recording solution is cloud-native, utilising Microsoft APIs and Microsoft Azure Cloud to capture call data directly from Microsoft Teams. This includes both external and internal call recordings. The architecture offers a robust, scalable and compliant solution for customers who wish to add recording to their Teams environment. This is available as a standalone solution for customers who already have Teams implemented, or as part of a fully managed solution.
Many organisations have embraced Microsoft Teams for internal collaboration and meetings, but have retained legacy Telephony, Recording and Contact Centre platforms due to specific needs that cannot currently be met inherently by Microsoft Teams. N4Engage aims to address this through its Teams companion services, such as the existing Teams Direct Routing platform, providing external telephony features and the new recording solution.
The power of Teams, coupled with the expertise and integrated value-add solutions from N4Engage, provides a feature-rich collaborations architecture that will fulfil the needs of businesses and enable the removal of legacy technology.
An accredited Microsoft Gold Partner, N4Engage delivers Teams services via Node4’s wholly owned and managed SIPLink platform, providing a flexible, reliable and feature-rich solution, offering features such as international numbers, bespoke routing and on-net calling between systems.
“By working with Numonix, we are focusing on bringing best-of-breed services to market, helping customers extend their use of Teams to maximise their investment in collaboration and remote working,” commented Richard Buxton, Director at N4Engage. “Our Call Recording Solution is ideally suited to organisations who are currently retaining legacy PBX systems or expensive third party solutions to add additional functionality to Teams. Our approach offers an integrated solution that will significantly enhance their Teams experience and wider operational efficiency.”
“The availability of this solution addresses an important need in the collaboration and communication markets,” said Michael Levy, President & Joint CEO of Numonix “By augmenting the capabilities of Teams, organisations not only ensure they meet their critical compliance, training and monitoring requirements but also maximise their organisational and technology efficiency. As Teams continues to see dramatic growth, innovative capabilities such as these will become a more important part of standard remote working infrastructure.”
Numonix offers the industry’s most versatile cloud and premise-based interaction recording solutions for Microsoft® Teams, Skype® for Business, SIPREC, and most unified communications and PBX systems, giving business users and service provides versatility in how they record, centrally store and access to their interactions. With full omnichannel recording of voice, video, chat, screen and screen sharing, Numonix empowers organizations to improve regulatory compliance, resolve disputes and enhance the customer experience by granting safeguarded access to their recordings and agent/customer data. Numonix RECITE® interaction recording solution gives users an on-premise solution with extensive customization options, while Numonix IXCloud delivers the ultimate cloud-based communication capture platform built on the runtime service fabric of Azure and requiring no physical or virtual servers. Numonix is based in Boca Raton, Fla. Visit www.NumonixRecording.com