Industry

Retail

Let’s collaborate

Digital transformation done right

Gain a competitive edge with digital transformation solutions designed for the retail sector.

  • Want to stand out from competitors? 

    Exceed expectations with 24x7x365 omnichannel service, allowing customers to interact with you at any time, through any device, without having to wait.  

  • Do you need to improve your bottom line? 

    Reduce costs and hit your budget targets with a more modern, flexible infrastructure and access to cost-saving technologies – from chatbots to IoT. 

  • Concerned about security and compliance? 

    Work with a provider that takes the security of your business data seriously, with cloud, voice and data services that are PCI and GDPR compliant.  

Our retail collaboration services offer a unique range of benefits

  • Offer omnichannel services

    Omnichannel customer contact solutions enable your agents to interact with customers by phone, video, instant messaging and social media – all from a single platform.

  • Optimise customer experience

    With advanced call management, chatbots and deep insight reporting, you have a range of tools to continually improve customer service and the overall customer experience.

  • Boost team collaboration

    Enable geographically dispersed employees to work productively and deliver great customer service. Purchase teams can liaise with suppliers to quickly respond to changing demand.

  • Improve your bottom line

    Consolidate suppliers, lower IT costs and improve service levels. Scalable cloud collaboration solutions allow you to flex your infrastructure according to your business need.

  • Access the latest technologies

    AI, chatbots and the Internet of Things have a range of cost-saving applications. Deployments can reduce cart abandonment rates and the need for additional headcount.

  • Protect your customer data

    ISO20071 accredited, Tier3+ UK data centres provide highly secure environments for your infrastructure. Plus, our data, voice and cloud services are PCI and GDPR compliant.

Stay ahead of the competition

To compete in today’s retail market, you need to delight your customers with personalised shopping experiences, 24x7x365 service and omnichannel communication, any time, on any device. All this, while keeping a close eye on your bottom line, and security and compliance.   

The key to your success? Our digital transformation solutions designed for the retail sector, which enable you to innovate and scale while managing costs and cyber security threats.   

Get in touch

Progress your digital transformation

Digital transformation is revolutionising retail. To keep up with competitors, your programme can’t grind to a halt. Whatever your ambitions, we can help you achieve them with access to our digital transformation experts and a choice of innovative technologies. 

Expert professional and managed services will help you put your digital transformation strategy into action. We’ll handle the complexity of implementing solutions, add expertise to your internal team, and support you at every stage of your strategic journey. All of this, at a competitive price that’s hard to achieve in-house. 

Why N4Engage?

We’ve been providing collaboration solutions for over a decade, drawing on our in-house expertise and strong relationships with industry-leading vendors.

Cisco Cloud & Managed Services Program (CMSP) Provider

As a close partner of Cisco and one of only a handful of organisations to hold Cisco Powered Hosted Collaboration Service (HCS) accreditation, you can be sure we know our Cisco products. We regularly undergo rigorous third-party audits of our operations, verifying that we have the expertise to provide reliable, secure and supported collaboration solutions.

Microsoft Certified Partner

A trusted Microsoft Partner, we hold certifications including Microsoft Azure Expert MSP, and Microsoft Tier Cloud Service Provider (CSP) Direct Partner. These enable us to deliver a true hybrid platform, with extensive capabilities across Azure public cloud, as well as services deployed in our own UK-based data centres. Services include Microsoft 365 or Office 365 licences, and our Direct Routing and Teams Call Recording solutions utilising Microsoft-certified technology.

Are you ready to transform your retail solution?

Gain a competitive edge with digital transformation solutions designed for the retail sector. Simply fill in the form below and we’ll be in touch.