{"id":4431,"date":"2020-10-28T12:55:54","date_gmt":"2020-10-28T12:55:54","guid":{"rendered":"http:\/\/internal.n4engage.co.uk\/?page_id=4431"},"modified":"2020-10-29T09:21:33","modified_gmt":"2020-10-29T09:21:33","slug":"contact-centres-of-the-future","status":"publish","type":"page","link":"http:\/\/internal.n4engage.co.uk\/contact-centres-of-the-future\/","title":{"rendered":"Video: Enghouse Panel Discussion"},"content":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1594923020319{padding-top: 50px !important;padding-bottom: 50px !important;background-color: #69be9f !important;}&#8221; el_class=&#8221;mask&#8221;][vc_row][vc_column][vc_row_inner][vc_column_inner width=&#8221;5\/6&#8243;][vc_custom_heading text=&#8221;Panel Discussion&#8221; font_container=&#8221;tag:div|font_size:2rem|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;delay-1 custom-hd&#8221;][vc_empty_space][vc_custom_heading text=&#8221;Contact Centres of the Future&#8221; font_container=&#8221;tag:h1|font_size:4rem|text_align:left|color:%23ffffff|line_height:0.9&#8243; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;custom-hd delay-2&#8243;][vc_empty_space][vc_separator color=&#8221;white&#8221; align=&#8221;align_left&#8221; border_width=&#8221;5&#8243; el_width=&#8221;10&#8243; css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;delay-4&#8243;][vc_empty_space][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_empty_space height=&#8221;55px&#8221;][vc_custom_heading text=&#8221;How has remote working impacted contact centres?&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;55px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">COVID-19 and remote working has changed the way contact centres work. Agents are no longer in one location. Customers have changed the way they get in touch, and the reasons for it. And the importance of human interaction over AI is now evident.<\/p>\n<p style=\"text-align: center;\">Join N4Engage, Node4 and Enghouse Interactive as we do a deep dive in to the future of contact centres.<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;65&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: left;\">During this panel discussion we&#8217;ll explore:<\/p>\n<ul>\n<li style=\"text-align: left;\">The impact of COVID-19 and remote working on contact centres<\/li>\n<li>What the biggest challenges for contact centre managers are<\/li>\n<li>What the agent of the future looks like<\/li>\n<li>What mistakes contact centres have made over the past 12 months<\/li>\n<li>How AI has played a part in the development of contact centres<\/li>\n<li>Top tips on improving contact centre efficiencies<\/li>\n<li>Predictions on the future of contact centres<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1593787757180{padding-left: 15px !important;}&#8221;][vc_video link=&#8221;https:\/\/youtu.be\/_pyEcdTrz-Y&#8221; el_width=&#8221;90&#8243; align=&#8221;center&#8221;][\/vc_column][vc_column][vc_empty_space height=&#8221;80px&#8221;][vc_custom_heading text=&#8221;Our panelists&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;65px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/5&#8243;][vc_single_image image=&#8221;4375&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_rounded&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; link=&#8221;\/paul-bryce&#8221;][vc_empty_space height=&#8221;5px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Paul Bryce, Chief Commercial Officer, Node4<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;5px&#8221;][vc_btn title=&#8221;Find out more&#8221; color=&#8221;vista-blue&#8221; align=&#8221;center&#8221; link=&#8221;url:%2Fpaul-bryce|target:_blank&#8221;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_single_image image=&#8221;4358&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_rounded&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; link=&#8221;\/richard-buxton&#8221;][vc_empty_space height=&#8221;5px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Richard Buxton, Director, N4Engage<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;5px&#8221;][vc_btn title=&#8221;Find out more&#8221; color=&#8221;vista-blue&#8221; align=&#8221;center&#8221; link=&#8221;url:http%3A%2F%2Finternal.n4engage.co.uk%2Frichard-buxton%2F|title:Richard%20Buxton|target:_blank&#8221;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_single_image image=&#8221;4380&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_rounded&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; link=&#8221;\/phil-cantore&#8221;][vc_empty_space height=&#8221;5px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Phil Cantore, Senior Presales Consultant, N4Engage<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;5px&#8221;][vc_btn title=&#8221;Find out more&#8221; color=&#8221;vista-blue&#8221; align=&#8221;center&#8221; link=&#8221;url:%2Fphil-cantore|target:_blank&#8221;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_single_image image=&#8221;4334&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_rounded&#8221;][vc_empty_space height=&#8221;5px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Dave Smith, Channel Director, Enghouse<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;5px&#8221;][vc_btn title=&#8221;Find out more&#8221; color=&#8221;vista-blue&#8221; align=&#8221;center&#8221; link=&#8221;url:%2Fdave-smith|target:_blank&#8221;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_single_image image=&#8221;4345&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_rounded&#8221;][vc_empty_space height=&#8221;5px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Jeremy Payne, VP International Marketing, Enghouse<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;5px&#8221;][vc_btn title=&#8221;Find out more&#8221; color=&#8221;vista-blue&#8221; align=&#8221;center&#8221; link=&#8221;url:%2Fjeremy-payne|target:_blank&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1594923020319{padding-top: 50px !important;padding-bottom: 50px !important;background-color: #69be9f !important;}&#8221; el_class=&#8221;mask&#8221;][vc_row][vc_column][vc_row_inner][vc_column_inner width=&#8221;5\/6&#8243;][vc_custom_heading text=&#8221;Panel Discussion&#8221; font_container=&#8221;tag:div|font_size:2rem|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;delay-1 custom-hd&#8221;][vc_empty_space][vc_custom_heading text=&#8221;Contact Centres of the Future&#8221; font_container=&#8221;tag:h1|font_size:4rem|text_align:left|color:%23ffffff|line_height:0.9&#8243; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;custom-hd delay-2&#8243;][vc_empty_space][vc_separator color=&#8221;white&#8221; align=&#8221;align_left&#8221; border_width=&#8221;5&#8243; el_width=&#8221;10&#8243; css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;delay-4&#8243;][vc_empty_space][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_empty_space height=&#8221;55px&#8221;][vc_custom_heading text=&#8221;How has remote working impacted contact centres?&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;55px&#8221;][vc_column_text] COVID-19 and remote working has changed the way contact [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4434,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.6.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Panel Discussion: Contact Centres of the Future with Enghouse Interactive<\/title>\n<meta name=\"description\" content=\"Remote working has changed the way contact centres work. 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